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Terms & Conditions

Last Updated: June 2026

Welcome to Raj Essence Mart. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. Acceptance of Terms

By using this website, you agree to comply with and be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, and Refund Policy.

2. Products & Services

Raj Essence Mart offers bakery ingredients, baking tools, cake decoration items, packaging materials, and related products. We reserve the right to modify, discontinue, or update products and prices without prior notice.

3. Order Acceptance

  • All orders are subject to availability and confirmation.
  • We reserve the right to refuse or cancel any order at our discretion.
  • If a payment has been made for a cancelled order, the amount will be refunded according to our refund policy.

4. Pricing & Payments

  • All prices displayed on the website are in Indian Rupees (INR).
  • Prices are subject to change without notice.
  • Payments must be completed before orders are processed and shipped.
  • We accept payments through secure payment gateways.

5. Shipping & Delivery

  • Delivery timelines are estimates and may vary depending on location and courier services.
  • Raj Essence Mart is not responsible for delays caused by courier partners, natural disasters, strikes, or unforeseen circumstances.
  • Customers must provide accurate shipping information.

6. Returns & Refunds

Returns and refunds are governed by our Refund Policy. Products damaged during transit must be reported within 48 hours of delivery with supporting photographs.

7. User Responsibilities

You agree:

  • To provide accurate and complete information.
  • Not to misuse the website.
  • Not to engage in fraudulent activities.
  • Not to attempt unauthorized access to our systems.

8. Intellectual Property

All content on this website, including text, images, logos, graphics, product descriptions, and designs, is the property of Raj Essence Mart and may not be copied, reproduced, or distributed without written permission.

9. Limitation of Liability

Raj Essence Mart shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

10. Product Information

We strive to ensure product descriptions, images, and pricing are accurate. However, errors may occasionally occur. We reserve the right to correct errors and update information without prior notice.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your information.

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts of Kanpur, Uttar Pradesh.

Contact Information

Raj Essence Mart
📞 Phone: +91 8808066693
📍 Address: 106/371 C, Opp. Sisamau Thana, Jareeb Chowki, Kanpur, Uttar Pradesh – 208012, India